No. 1699, Shuichan road
Shanghai, China
Mon - Sat 9.00 - 18.00
Sunday CLOSED

Services And Support

SZ Vehicles > Services And Support

Pre-sales Services

Once receiving your inquiry, our sales team will start to help you create product solution around your specific requirement within 24 hours. We are confident that our rich knowledge and positive attitude will help you to realize an optimal return on investment. We offer the following pre-sales services:

  • Communicating with customers, analyze their needs.
  • Providing professional technical solutions with drawing.
  • Offering customer quote in EXW, FOB, CFR, DAF or CIF .

Follow-up

From the date of signing of the purchasing contract to the completion of the final product, we will follow-up on the progress at different stages:

  • Providing drawings for final confirmation.
  • Updating customers on manufacturing progress.
  • Offering photos, technical data, and necessary documents before shipping.

Delivery

For the entire delivery process, we will arrange everything from ship booking customs clearance, etc. We have lots of experiences in transporting different kinds of semi-trailers and trucks, you can always rely on us in delivering your goods in the most cost-effective and timely manner.

  • We have a long-term partnership with our forwarders, we can provide accurate shipping date and competitive shipping rates.
  • We can book appropriate cargo space and choose the best shipping method for you, whether through the container, roll-on-roll-off ship, open top container or bulk cargo carrier.
  • We can make an appointment for product inspection and prepare necessary documents for customs clearance.
  • We will track delivery status until you receive the cargo.

After-sales Services

All products we made are held to the highest standard. Rarely do hear any complaint from our customer. But just in case you encounter any issues, you can always rely on our after-sales services. We will go to great lengths to ensure you are free from defects in material and workmanship.

You will enjoy 1-year warranty on all our products. Within the warranty period, if there is a defect in your purchased product, we will provide free technical support and spare parts support. Our engineers will also offer their professional advice to help you resolve all issues. After the warranty expires, we will still offer free technical support and consulting services.

Spare Parts Services

We will usually send free spare parts along with the products when we ship them. Usually, the quantity is enough for 7 to 8 years’ use. If you still need more, we can provide a list of spare parts for you to choose, you can purchase them when needed.

Special certification services

We understand  for trailers and special vehicles, many countries require special certification, such as DOT, ADR, SASO, CSC , GCC etc. We can help customers acquire those certification.

Customization services

Besides of standard product offerings, many of our customers also need custom-built vehicles solutions to transport special equipment. Our teams of experts will study your needs and offer you the right product solutions.